Last Updated: February 11, 2025

Signature Appliance (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our SMS messaging program.

Information We Collect

We may collect the following types of personal information:

• Name and contact information (phone number, email address, mailing address)
• Service address and appointment details
• Appliance and service history information
• Communication preferences
• Records of interactions with our team

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage service appointments
• Send appointment reminders and service status updates via SMS or phone
• Communicate with you about your service requests
• Follow up on completed service work
• Improve our services and customer experience
• Comply with legal and regulatory requirements

SMS Messaging Program

When you provide your phone number to Signature Appliance, you may receive SMS messages related to your service appointments, including scheduling confirmations, appointment reminders, technician arrival updates, and follow-up communications.

Message frequency varies based on your service activity. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information provided below.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. SMS consent and phone numbers will not be shared with any third parties or affiliates for marketing or promotional purposes.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., scheduling platforms, communication tools), subject to confidentiality obligations.
• Legal compliance: We may disclose information when required by law, court order, or government regulation.
• Business protection: We may share information as necessary to protect the rights, property, or safety of Signature Appliance, our customers, or others.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

let’s fill in the infoData Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

Signature Appliance

Phone: (423) 380-1088

Alt (423) 443-5993

Email: 

Address: 4002 Industry Drive Chattanooga, TN 37416